UDW caregivers express frustration with broken IHSS payroll system

November 2, 2016

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UDW caregivers and caregivers from SEIU 2015 were in Los Angeles yesterday to demand answers and action from the state. During a Senate Human Services oversight hearing at City Hall, we voiced our concerns and frustrations with the current outdated and cumbersome IHSS payroll system. Home care providers and recipients made the case for fixing the process once and for all.

“Inconsistency is the problem,” testified Claire Kaufman, an IHSS provider for her daughter in El Dorado County. “Not knowing how much I will be paid next time I send in a timesheet, or if I will be paid at all is the problem.”

This year, the State announced an electronic timesheet option would be offered in 2017. While this is a great step in the right direction, it was critical that we demand reforms to the paper timesheet process during the hearing.

UDW caregiver Cynthia Wilson from Madera County testified at the hearing

UDW caregiver Cynthia Wilson from Madera County testified at the hearing

Cynthia Wilson, an IHSS provider from Madera County, was evicted from her home in January because she didn’t receive a paycheck from October to December of last year. Cynthia and her 14-year-old grandson were forced to sleep in her car while she worked to afford and find a new apartment with an eviction on her record.

“I was finally able to save up enough to rent a house for me and my grandson,” said Cynthia during her testimony. “Things worked out this time, but I worry about the next time this happens. Many IHSS caregivers like me are just one late paycheck away from homelessness.”

Unfortunately, Cynthia’s story is not unique. Too many IHSS providers have felt the negative impact of waiting for a delayed paycheck or timesheet. Many of us know what it’s like to get behind on our bills or have to pay late fees, because our checks arrive days, weeks, or months later than expected.

Lizet Ibarra and her mother work as providers for Lizet’s younger sister in Orange County. Lizet attended the hearing to advocate for her mom who stayed home to care for her sister. “For the past year and a half my mom’s checks have been delayed 15 to 20 days,” said Lizet. “That puts my mom in a hardship with her HOA fees, late charge fees, and mortgage fees. In the past two months she has not received one check. This is what gets me more agitated.”

IHSS provider Lizet Ibarra attended the hearing to advocate for her mother who is also a provider

IHSS provider Lizet Ibarra attended the hearing to advocate for her mother who is also a provider

Senator Mike McGuire, Senator Connie Leyva, and Senator Richard Roth listened to our stories, and then questioned representatives from the Department of Social Services about the current payroll process. “Making sure people are paid for the work that they do is fundamental,” said Senator Leyva.

Senator McGuire was concerned about the amount of providers who deal with paycheck delays each month. “No private employer would be allowed to delay pay for employees,” he said. “The state can’t be delaying checks to 14,000 IHSS providers.”

Our union is committed to working with the State to update the payroll process. “The payroll system for IHSS providers is rife with problems and unacceptable in its current state,” said UDW Legislative Director Kristina Bas Hamilton. “We proposed a number of recommendations – some are sweeping in scope while others are simpler, common sense “fixes” – that we believe will go a long way to make the system more efficient.”

Among our suggestions were switching from semimonthly to biweekly pay periods, and allowing providers to download our timesheets to cut down on the time spent waiting for them to arrive via mail.

During her testimony, Claire Kaufman who has experienced late or incorrect paychecks three times in the last year, aptly summed up the importance of fixing the payroll system. “We work hard for our clients,” she said. “Like any other workers, we need timely and correct paychecks. Our families can’t afford anything less, and we don’t deserve anything less.”

UDW will provide updates on our continued work to improve the IHSS payroll system on www.udwa.org and the UDW Facebook page – www.facebook.com/UDW.

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